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Noida: A scuffle broke out between some restaurant staff and a group of customers, including women, inside a shopping mall here. Officials gave this information on Monday. An official said the clash broke out after a heated argument between the two sides allegedly after one of the customers, a group of about a dozen people, asked for the removal of the service charge levied on their bill.
The customer’s issue was first raised with a waiter and then taken to the manager and the issue led to an argument with a female customer before a scuffle broke out between the two men, the officer said. Deputy Commissioner of Police (Noida) Harish Chander said that the incident took place on Sunday night at ‘Duty Free’ restaurant located in Spectrum Shopping Mall in Sector 75 of Sector 113 police station area.
“There was a fight between the two parties – a group of customers and the restaurant staff – over payment of service charges. Cases have been registered on the basis of complaint received from both the parties. Those involved in the violence will be arrested.” ,” Chander said. The official informed that further legal action is being taken in the matter.
Meanwhile, National Restaurant Association of India (NRAI) president Varun Khera said that levying service charge is the sole discretion of a restaurant, as he cited a court order in support of his claim. Khera told PTI, “Earlier there was a misconception among some people that restaurants cannot levy service charge.
A scuffle broke out between the customers and the staff after the restaurant charged ₹970 service charge at Spectrum Mall in Noida
https://t.co/yHABXtLHVb— Rishi Bagri (@rishibagri) June 19, 2023
“If the service charge is mentioned on the menu card, it means that the customer is aware of it and if they do not agree to the terms, they have the option of walking out,” he said. “However, there is also a situation in which customers request restaurants to waive service charges and they accept it, depending on their willingness to do so. However, since the onset of the COVID-19 pandemic, the situation It’s been tough for dine-in restaurants and the hospitality industry in general, so many haven’t agreed to waive the service charge,” he said.
