Accux Launches Accumail to Improve Cross-Care Communication

Software company Accurx has launched its free Accumail feature nationally for primary care users to help GPs communicate more easily with other healthcare providers.

GP practices can use Accumail to quickly and easily find and contact another healthcare professional about a patient, for example quick patient referral to community, pharmacy, mental health and other care settings where e- Referral Service (e-RS) is not supported, or for advice and guidance.

This is a step change from the system-hopping and duplication of cross-network conversations used by GP staff, which is time-consuming and often does not provide assurance that messages have been received, or clear audit trails with visibility provide. ongoing conversation.

Accumail joins care communications for integrated care systems and primary care networks to support more efficient and seamless patient flow across care settings. For simple and secure interactions it can be launched directly from the Accurex toolbar that lets users save and attach patient records.

Key benefits of Accumail include:

• Easily find the right contact across NHS services – Accumail’s search function helps users find staff and specialties in primary, secondary and community care settings with visibility of active contact details, and send messages directly to the recipient’s NHS inbox allows so that nothing is missed.

• Instant, unified communication – Eliminating system-hopping and duplication from conversations between healthcare professionals, letting users securely save messages to patient records with a single click and attach documents directly from the record.

• Shared ownership of care with no blind spots – Accumail makes it easy to collaborate and spread workloads with a shared inbox, clear audit trails and visibility into ongoing conversations, meaning any team member can see what’s going on at a glance Can get an overview of the need.

Accumail serves as a natural extension to current workflows and requires little time on training or implementation for practice staff to see benefits. This supports NHS improvement goals for patient experience, ease of access and demand management within general practice.

Satya Raghuvanshi, Clinical Head of Accurex, said: “The 1.4 million NHS staff spend a lot of time trying to co-ordinate patient care across the NHS. Outdated systems and fragmented communication channels make this unnecessarily complicated and, ultimately, affect the delivery of care and contribute to poor patient experience.

“Practices are already using this new feature to improve their workflows, for example sending patients to the pharmacy to check their blood pressure or request advice and guidance from specialists. Connecting all those involved is part of our overarching vision, and an important part of providing integrated care in the NHS.

Accumail is the most recently launched product from Accux. In January, Accurex introduced a targeted appointment-booking feature which has since proved popular with GP surgeries and patients.